At yltran.xyz, we aim to provide our customers with an exceptional shopping experience. We understand that sometimes you may need to return a product, and we want to make that process as easy and straightforward as possible. Please read our return policy carefully to ensure that you understand the terms and conditions regarding product returns.

1. Return Eligibility

We accept returns under the following conditions:

• Product Condition: The item must be in its original, unused condition. This includes the original packaging, tags, and any accompanying accessories or documentation.
• Return Timeframe: Products must be returned within 30 days from the date of purchase. After this period, we will not accept returns or exchanges.
• Proof of Purchase: You must provide a valid proof of purchase, such as an order number, receipt, or invoice. Without proof of purchase, returns may be rejected.
• Non-returnable Items: Certain items are non-returnable, including perishable goods, customized products, and digital downloads. These items cannot be returned under any circumstances.

2. Return Process

To return an item, please follow these steps:

• Step 1: Contact our customer support team at support@yltran.xyz within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
• Step 2: Our customer support team will guide you through the return process and provide you with a return shipping label, if applicable.
• Step 3: Package the item securely in its original packaging to prevent any damage during the return shipment. Ensure all original accessories, documentation, and tags are included.
• Step 4: Once you receive the return shipping label, attach it to the package and send it back to us within the timeframe provided.

3. Return Shipping Costs

In most cases, yltran.xyz will provide a return shipping label at no additional cost to you if the return is due to an error on our part (e.g., wrong item, defective product). If the return is not due to our mistake, the customer will be responsible for the return shipping costs. Please note that we do not accept any responsibility for lost or damaged return shipments, so we recommend using a trackable shipping method.

4. Refunds

Once we receive your returned item and verify that it meets the return policy requirements, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear on your bank statement or credit card statement, depending on your payment method.

• Full Refund: If your return is accepted and the item is in its original, unused condition, you will receive a full refund, minus any applicable return shipping costs.
• Partial Refund: If the item is returned in used or damaged condition, a partial refund may be issued. The amount of the refund will depend on the condition of the returned product.
• No Refund: If the return does not meet the return policy requirements, such as being outside of the return window or missing original packaging, no refund will be issued.

5. Exchanges

At this time, yltran.xyz does not offer direct exchanges. If you would like to exchange a product for a different size, color, or item, you must return the original item and place a new order for the desired product.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer support team immediately at support@yltran.xyz. We will review the situation and may ask for photos of the damage or defect. If we confirm that the product is damaged or defective, we will offer a full refund or send a replacement at no additional cost to you.

7. Special Conditions for International Orders

For customers who placed orders outside of the United States, please be aware that returns may be subject to additional conditions, such as customs duties or taxes. These fees are non-refundable and are the responsibility of the customer. Please contact our customer support team for more information on international return procedures.

8. Refund Processing Times

Refunds are generally processed within 7-10 business days of receiving your return. However, processing times may vary depending on the payment method or any delays caused by the return shipping. If you have not received your refund after the stated period, please contact our customer support team for assistance.

9. Restocking Fees

In some cases, we may charge a restocking fee for returned items. This fee will be disclosed at the time of your return request, and it will typically be around 10-15% of the original purchase price. Restocking fees are applicable for items that have been opened, used, or returned without the original packaging.

10. Returns for Sale or Discounted Items

Products purchased during a promotion, sale, or with a discount code may still be eligible for return, but the return conditions may differ. Refunds for sale or discounted items may be issued in the form of store credit instead of a refund to your original payment method.

11. Cancellations

You may cancel an order at any time before it is shipped. To cancel an order, please contact our customer support team immediately at support@yltran.xyz. Once an order has been shipped, it cannot be canceled, but you may return the product once it arrives.

12. Late Returns

If you return an item after the 30-day return window, we will not be able to process a refund. Returns received after 30 days will be sent back to the customer at their expense.

13. How to Contact Us

If you have any questions or concerns about our return policy, please do not hesitate to reach out to our customer service team. You can contact us via:

• Email: admin@yltran.xyz
• Address: 17000 S 80th Ave, Tinley Park, IL 60477, United States
• Phone: +17084293030

14. Policy Changes

yltran.xyz reserves the right to update or change this return policy at any time. Any changes will be reflected on this page, and the updated policy will apply to all future returns and exchanges. We recommend that you review this policy periodically to stay informed about any changes.

15. Conclusion

We hope that your shopping experience at yltran.xyz is always positive. However, if you need to return an item, we want to ensure that the process is as easy as possible. By following the guidelines provided in this return policy, you can enjoy a smooth and hassle-free return process. Should you have any questions or need assistance, feel free to contact our customer service team for help.

Thank you for choosing yltran.xyz, and we look forward to serving you again soon.