At yltran.xyz, we are committed to providing our customers with high-quality products and services. Our warranty policy outlines the terms and conditions under which we offer warranty coverage for our products. By purchasing from us, you agree to abide by the terms set forth in this policy.

1. Warranty Coverage

This warranty covers defects in materials and workmanship for products purchased through yltran.xyz. It applies to products that are used under normal conditions and for the purpose for which they were designed. This warranty is only valid for products purchased directly from yltran.xyz or authorized retailers.

Warranty details:

  • Duration: The standard warranty period for all products is 12 months from the date of purchase unless otherwise stated in the product description.
  • What is covered: Defects in material or workmanship that affect the functionality or usability of the product.
  • What is not covered: Damage resulting from misuse, unauthorized repairs, accidental damage, or normal wear and tear.

2. How to Request a Warranty Claim

To initiate a warranty claim, customers must follow the procedure outlined below:

Step 1: Contact Customer Support

Please contact our customer support team via email at support@yltran.xyz or by phone at (XXX) XXX-XXXX. Include the following information in your message:

  • Your order number
  • A detailed description of the issue
  • Photos or videos of the defective product (if applicable)

Step 2: Evaluation of Claim

Our team will review the warranty claim based on the provided information. If additional information is required, we will contact you directly. We may also request the product to be sent to our warehouse for further inspection. Customers are responsible for shipping charges to return defective products.

Step 3: Resolution of Claim

Once the warranty claim is verified, we will determine the most appropriate resolution, which may include:

  • Repair: If the defect is repairable, we will arrange for the repair of the product at no charge to the customer.
  • Replacement: If the product is deemed irreparable, we may offer a replacement item of the same or similar model.
  • Refund: In cases where repair or replacement is not possible, we may issue a full refund for the purchase price.

3. Warranty Limitations

While yltran.xyz offers a warranty for its products, there are certain limitations and exclusions to the coverage:

Non-Transferable Warranty

The warranty is only valid for the original purchaser and is non-transferable. It cannot be transferred or assigned to another individual or entity.

Misuse or Improper Handling

Our warranty does not cover damage caused by misuse, improper handling, neglect, accidents, or alterations to the product. This includes, but is not limited to:

  • Physical damage such as cracks, dents, or scratches caused by dropping the product.
  • Water damage if the product is not intended to be waterproof.
  • Electrical damage caused by power surges or incorrect usage of power adapters.

Normal Wear and Tear

Products are subject to normal wear and tear over time. The warranty does not cover wear and tear resulting from regular use, including:

  • Fading or discoloration
  • Deterioration of batteries
  • Fabric fraying or tearing

Unauthorized Repairs or Modifications

Repairs or modifications performed by unauthorized individuals or third-party repair services will void the warranty. Any repairs must be done by our authorized service technicians to maintain warranty coverage.

Exclusions for Specific Product Categories

Certain product categories may have specific exclusions, such as:

  • Consumables (e.g., batteries, filters, or accessories) which are not covered by the warranty unless there is a defect in material or workmanship.
  • Software-related issues such as bugs, glitches, or compatibility issues are not covered unless the issue stems from a defect in the hardware itself.

4. Product Returns

If a warranty claim results in a product return, please follow these guidelines:

Return Process

  • Initiate Return: Contact customer support to initiate a return and provide proof of purchase.
  • Packaging: Ensure that the product is securely packaged to prevent damage during return shipping. We recommend using the original packaging if available.
  • Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Refund Process

If your warranty claim is approved and a refund is issued, we will process the refund to the original payment method used for the purchase. Please allow up to 14 business days for the refund to be processed.

5. Warranty for International Purchases

The warranty policy applies to customers in countries where yltran.xyz ships products. However, there are additional considerations for international customers:

  • Shipping Costs: International customers are responsible for return shipping costs and any duties or taxes associated with the return.
  • Customs Fees: We are not responsible for any customs fees or taxes incurred during the shipping or return process.
  • Warranty Service Availability: In some cases, repair or replacement services may not be available in certain countries. In such instances, we will provide alternatives where possible.

6. Changes to Warranty Policy

yltran.xyz reserves the right to amend or update this warranty policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting. It is your responsibility to review this policy periodically for any updates.

7. Legal Rights

This warranty gives you specific legal rights, and you may have other rights that vary by jurisdiction. If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will remain in effect.

Consumer Protection Laws: Nothing in this warranty policy affects your rights under applicable consumer protection laws. If you are entitled to additional rights under the laws of your state or country, those rights will not be waived by this policy.

8. Contact Us

If you have any questions about our warranty policy or need assistance with a warranty claim, please contact us using the following methods:

  • Email: admin@yltran.xyz
  • Address: 17000 S 80th Ave, Tinley Park, IL 60477, United States
  • Phone: +17084293030